How digital products and templates reach you after purchase, and what to do if something does not arrive.
Last updated: 12 November 2026
Digital products such as Canva templates, planners, workbooks and guides are delivered digitally. No physical item is shipped.
The € 99 Shopify shop is a service, not a download. We build the shop in your Shopify account and hand over access once it is ready.
Digital products are sent to the email address you enter at checkout, normally within a few minutes after the payment is confirmed.
If your payment is still being processed by your bank, delivery starts once the payment is confirmed. You receive an invoice by email for every order.
Download links are personal. Sharing, reselling or publishing the files as your own product is not allowed, and access may be withdrawn if a link is misused.
Keep your files safe. If you lose access, contact us and we will resend the link to the email address used for the order.
Check your spam folder first. If the email is not there, send us a message at ecomatelier@outlook.com with the email address you used and the product name. We resend it or sort it out.
If a file is damaged or does not match the description, tell us within 14 days and we will repair or replace it.
Some products require a free Canva account or a PDF reader. These requirements are listed on the product page. Platform subscriptions and paid apps are not included.
